1-10-2025 Update from SoCal Gas

21 January 2025

Eaton Fire Update

January 10th, 2025

Dear SoCalGas Customer,

SoCalGas continues to actively monitor impacts from the Eaton Fire in Los Angeles County. Over the last two days, SoCalGas crews have been focused on maintaining reliable service for customers not impacted by the fire in this area while protecting public safety. SoCalGas has been coordinating with first responders and continues to assess impacts to its infrastructure as fire officials deem the areas safe and allow SoCalGas crews access to the affected areas.

Due to the extent of the damage SoCalGas crews have now observed firsthand, SoCalGas has determined it is necessary to temporarily isolate a section of its natural gas system.

We estimate that approximately 16,000 natural gas customers in the Pasadena, Altadena, and Sierra Madre communities will be impacted by this service disruption, including those whose properties may have not been impacted by the fire.

In areas impacted by the Eaton Fire, SoCalGas continues to shut off service to homes destroyed by wildfire. As of 2 PM on Friday January 10th, SoCalGas personnel have safely shut off service to approximately 772 customers.

Customers should not try to extinguish burning service lines at destroyed homes. Instead, residents are encouraged to keep their distance and notify SoCalGas at 
1-877-238-0092.

Restoration Process

  • Step 1: Safely Secure Infrastructure - SoCalGas crews must isolate the supply line and individually shut off the gas meters for impacted customers before restoration can begin.
  • Step 2: Assess and Repair - Once crews finish meter shut offs, SoCalGas technicians must conduct a leak survey before the area can be re-pressurized.
  • Step 3: Restore - SoCalGas technicians can begin the process of restarting natural gas service to individual residences after the area is re-pressurized.
  • Individual customers must have an adult home during this process to allow SoCalGas to perform an in-home safety check. Each residence could take 1-2 hours to restore, depending on the type and number of appliances in the home.

Due to the extraordinary number of impacted customers by multiple fires throughout Los Angeles County, the restoration process will take longer than usual. We are seeking mutual assistance from other utilities to bring in additional technicians in an effort to accelerate the restoration process.
 
We understand that being without natural gas service may be difficult, and we are working to restore service safely and as quickly as possible. We appreciate our customers’ patience during these extraordinary circumstances.
 

Additional Information

 
Customers who have had their natural gas service temporarily turned off for safety reasons will not be billed for service during this temporary outage. For more information or to report a gas leak please contact SoCalGas at 
1-800-427-2200, 24 hours a day, seven days a week, or visit socalgas.com/fires.

Thank you,
SoCalGas

25 April 2026
Reposted from Pasadena Star-News By Anissa Rivera | [email protected] PUBLISHED: April 21, 2026 at 6:26 PM PDT Most Altadenans have a Webster’s story. On April 25, more will be told when the iconic town business celebrates its 100th anniversary with a community-wide event from noon to 4 p.m. Saturday, at 2333 Lake Ave., Altadena. Webster’s Community Pharmacy was founded in 1926 and has remained an independently-owned business known for personalized care and deep local roots. Both its original site and current storefront survived the Eaton fire in 2025, and the anniversary celebration is designed not only to honor Webster’s centennial, but also to bring neighbors together to reaffirm the strength and resilience of Altadena, owners Meredith and Michael Miller said. Set to help celebrate: Rep. Judy Chu, D-Pasadena; Nic Arnzen, chair of the Altadena Town Council; Judy Matthews, president of the Altadena Chamber of Commerce; Supervisor Kathryn Barger. Victoria Knapp, past town council president who grew up with the business, will emcee. The Millers, who took over Webster’s in 2010, have long supported local artists, and among those set to appear at the anniversary party are Austin Scott, Colleen Boye, and the creators behind Altadena Candle Company, Manyana’s Body Butter, Heart & Sol, and A-Frame Pottery. Other artists they support include Victor Ving of Greetings Tour, Keni Arts, Heather Morrow and author Mary Lea Carroll. Musicians run lunch, Mo + Sully, and Rhythms of the Village will perform. Pasadena Humane will bring their mobile adoption center too, joining Altadena Library’s Curiosity Connection, which brings hands-on activities for children. Local Altadena favorites will also offer food and drinks for sale, including El Patron, Nancy’s Greek Café, Miya on Lake, Café de Leche, Grocery Outlet and Altadena Cookie Co. The anniversary event is free and open to the public. “This centennial celebration has turned into something much bigger more than a year after the Eaton fire,” Meredith Miller said. “It’s now our priority to not only celebrate the pharmacy’s legacy, but to bring the community joy and give Altadenans a reason to come together, since so many of us are still displaced.” Through the years, Webster’s was the go-to department store in town, where many teens got their first jobs and families went to shop for school supplies. The Webster’s on Lake, where the store relocated in 2024, pays tribute to the block-wide Webster’s of old, that still sits several hundred feet away, by curating gifts and seasonal items, nostalgic candy, books, and greeting cards. Miller calculates about three-quarters of her regular customers remain displaced, “but we are so touched when they make a special effort to come see us,” many on weekend trips to check on their lots. The store, and its seven employees, have served as touchstones and emotional support after the fires. Days after Jan. 7, they scrambled to fulfill prescriptions at nearby pharmacies. The store reopened on Feb. 17, 16 days after full containment of the fire. Since then, customers come in and update them on their lives, and share the gamut of their feelings about rebuilds and relocation. In turn, the Millers said they want to share one thing too: what has stayed the same about Webster’s and what will never change. “Our love for the community, the exceptional level of care we provide and the commitment we have to doing whatever we can do to help make people’s lives easier,” Meredith Miller said.
6 January 2026
SMALL BUSINESS POP-UP FAIR: RECOVER TOGETHER TO RECOGNIZE YEAR ANNIVERSARY AND OFFER DIRECT SERVICES TO IMPACTED SMALL BUSINESSES